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Item Information Literacy Skills among Female Students of Secondary Schools in Bangladesh(DigitalCommons@University of Nebraska - Lincoln, 2023-12-24) Matin, Wares-Ul; Alam, Md. Jahangir; Begum, Bilkis; Biswas, Md. SakibThis study assessed information literacy skills among female students of secondary schools in Bangladesh. A structured questionnaire was developed consisting of library and ICT facilities, information literacy skills, ability to locate information, evaluate information sources, and use the approach of needed information. A total of 596 data were collected from female students of class nine of five general and five girls' high schools in the rural areas of Dhaka Districts. The study revealed that overall, 60.23% of the respondents were aware of IL; however, 49.33% of the female students were unable to locate academic information, 69.63% failed to identify information sources, and 75.17% did not know how to use the required information appropriately. It is the first endeavor to assess IL skills among female students of class nine in Bangladesh. Thus, a holistic approach can be initiated countrywide for further studies on measuring the IL skills of male and female students.Item Individual differences in service quality of university libraries in Bangladesh(International Federation of Library Associations and Institutions (IFLA), 2024) Alam, Jahangir; Matin, Wares; Begum, BilkisThis study measured the individual differences in the service quality of Bangladeshi university libraries by type of university, user and gender. A modified SERVQUAL (service quality) model was adopted for the academic library environment, which included 30 items under five dimensions with a 7-point Likert scale. The survey was conducted among 61 teachers, 50 researchers and 455 students from two public, two international and two private universities in Bangladesh. The individual differences in library service quality were calculated through an analysis of variance and independent sample t-test for the university, user and gender categories. The overall service quality was significantly different (p < .001) among the users of the public (M ¼ 4.02), private (M ¼ 5.08) and international (M ¼ 5.10) university libraries, as well as between male (M ¼ 4.48) and female (M ¼ 5.01) users. Several statistical methods supported the sampling adequacy, reliability and validity of the adapted model, which could be used as a basis for further assessments of library service quality by different demographic groups, both locally and globallyItem Service Quality Assessment of Eastern University Library Using SERVQUAL(Routledge, New York, 2020) Alam, Md JahangirThe major purposes of this study are to determinate the overall service performance of Eastern University Library (EUL), evaluate the impacts of service quality on user satisfaction, and to assess the differences in perceived service quality by gender categorization. The quantitative approach was applied to achieve the objectives and test the hypotheses based on primary data. A survey was conducted among 235 respondents of EUL including teachers and students using a modified SERVQUAL instrument with a seven-point Likert scale. Descriptive statistics measured the overall service quality. Five dimensions of service quality were computed through multiple regressions analysis where the five dimensions were used as independent variables and user satisfaction was applied as the dependent variable. The responses for perceived services were computed by gender through ANOVA. The Cronbach's Alpha and Bartlett's test indicated good reliability of the overall questionnaire items. Moreover, the discriminant validity, commonalities, factor analysis, multicollinearity, VIF, and KMO values supported the validity of this study. The overall service quality (5.24) achieved positive acceptance, and the overall satisfaction (5.57) ensured favorable appreciation from the users. Among thirty statements, library hours attained the exclusive recognition of the users, while existing collections formed the lowest perceived mean of fulfilling the need. The regression model was established as significant (P<0.001) and explained 56.2 percent of the variation in user satisfaction. The model revealed that the tangibles facilities (P<0.001), the responsiveness of the staff (P<0.001), and the resources (P<0.046) of the library influenced the user satisfaction but, the demeanor and reliability of the library staff did not have a significant impact. The overall service quality was a significant difference (P<0.001) between female and male users. Staff members and part-time faculty members were not included in the survey as they comprise a small proportion of the library users. Based on the findings, this study suggested four recommendations which are to emphasize procuring books based on user’s need, keep up-to date physical facilities, focus on the responsiveness of library staff for delivering services, and orient the existing services of the library to the users. An effort has been made to assess the service quality of EUL for the first time. The modification of the SERVQUAL instrument has been made cautiously as per local arrangements focusing on user perceptions that will prompt further research on continuous evaluation of library service quality and its impacts on user satisfaction.Item Sustainability of Open Source Integrated Library Systems in University Libraries of Bangladesh: A Study(Routledge, New York, 2020) Alam, Md Jahangir; Mezbah-ul-Islam, MuhammadThis study evaluated the sustainability of the existing Open Source Integrated Library Systems (OSILS) in University Libraries of Bangladesh from the professionals‟ point of view to contribute in achieving the SDGs regarding higher education. The study was conducted among 179 library professionals from 21 university libraries to measure the sustainability of the existing OSILS (Koha) by using a structured questionnaire which was adapted after undertaking a pilot survey. The quantitative approach was used to test the hypotheses based on the primary data. The factors for the sustainability of the existing OSILS were analyzed by multiple regressions where six dimensions of sustainability were applied as independent variables, and the overall sustainability was used as the dependent variable. The Cronbach's Alpha and Bartlett's test indicated good reliability of the overall questionnaire items. Moreover, the factor analysis with varimax rotation, discriminant validity, commonalities, multicollinearity, VIF, and KMO value indicated the validity of the study. The overall mean of Koha‟s sustainability was 3.99 on a 5 point scale indicating that Koha is a sustainable OSILS which is performing efficiently in the university libraries of Bangladesh. Among the 30 sustainability statements, both “international standard options” and “OPAC” occupied the highest mean whereas the “improvement is being done based on user needs” formed the lowest mean. The regression model was established as significant (P<0.001) and explained 48.6 percent of the variation in the overall sustainability. The model revealed that the usability (P<0.001) and cost-effectiveness (P<0.004) of Koha are significant factors for its sustainability in the university libraries of Bangladesh. This study used a purposive sampling technique given its convenience for handling a large population size of 21 universities and for collecting data from the existing library professionals. As Koha is identified as a sustainable OSILS, the library professionals of Bangladesh can opt for this software to automate their libraries. This study will build consciousness among library professionals and prompt further research on continuous evaluation of the sustainability of the existing OSILS. An attempt has been made to evaluate the sustainability of OSILS in university libraries of Bangladesh for the first time. The study developed and validated an instrument for evaluating the sustainability of OSILS focusing on the experiences of the library professionals.Item Measuring User Satisfaction of Integrated Library Systems in Public University Libraries of Bangladesh(Bangladesh Journal of Information Management (BJIM), 2021) Alam, Md Jahangir; Mezbah-ul-Islam, MuhammadThe study measured the user satisfaction of integrated library systems developed by Koha in the public university libraries of Bangladesh. The survey was carried out among one hundred eighty-five users from seven public university libraries by using a structured questionnaire adapted carefully as per local arrangements after conducting a pilot survey. Individual university and category of university calculated the users' responses for satisfaction through ANOVA. Bartlett’s test of sphericity and Cronbach's alpha assessed the reliability of each multiple item scale. Moreover, KMO value, item loading, and communalities measured the validity. The overall satisfaction (3.31) ensured favorable appreciation by the users, and their satisfaction level was reasonably well. There is a significant difference (P < .018) among the satisfaction levels of users towards ILS in agricultural (3.31), engineering (3.25), science (3.75), and general (3.19) public university libraries of Bangladesh. An attempt has been made to measure the user satisfaction of Koha in the public university libraries of Bangladesh that will prompt further research on different aspects of ILS.Item Assessing user satisfaction of koha in the private university libraries of Bangladesh(The Eastern Librarian, 2020) Alam, Md Jahangir; Mezbah-ul-Islam, MuhammadThis study assessed the user satisfaction of library automation software (Koha) in private university libraries of Bangladesh. The survey conducted among three hundred seventy-two library users from thirteen private university libraries by a structured questionnaire which was adapted cautiously as per local arrangements after conducting a pilot survey. User category computed the users' responses for satisfaction through independent samples t-test. The Bartlett’s test of sphericity and Cronbach's alpha measured the reliability of each multiple-items scale. Besides, item loading, commonalities, and KMO measured the validity. The overall satisfaction (3.64) ensured favorable appreciation by the users, and their level of satisfaction was reasonably very well. The students’ satisfaction level (3.58) was significantly less (p < .006) than the teachers (3.83) in the private university libraries of Bangladesh. An attempt has been taken for the first time to assess the user satisfaction of library automation software (Koha) in the private university libraries of Bangladesh that will prompt further research on different aspects of Koha.Item Challenges and Remedies for Adoption of Open Source Integrated Library System in the University Libraries of Bangladesh(International Journal of Ethics in Social Science, 2017) Alam, Md Jahangir; Mezbah-ul-Islam, MuhammadThis paper aims to identify the significant challenges and remedies for the adoption of Open Source Integrated Library System (OSILS) in the university libraries of Bangladesh. A survey was conducted among 184 library professionals from seven public and fourteen private university libraries using a structured questionnaire. The challenges for adoption of OSILS were computed through multiple regressions analysis. The regression models revealed that lack of consortium of OSILS, the unwillingness of library professionals to take the initiative, inadequate funding, lack of IT infrastructure, and lack of training & retraining of library professionals were the significant cause of lower adoption of OSILS in the university libraries of Bangladesh. Among the fourteen challenges for adoption of OSILS in the university libraries of Bangladesh, “lower the technical knowledge of library professionals on OSILS” occupied the highest mean, whereas “higher the availability of commercial software” formed the lowest mean. Among the twenty remedies for the adoption of OSILS in the university libraries of Bangladesh, “libraries should employ skilled manpower” occupied the highest mean whereas “technical support from vendors for adoption and maintenance of OSILS” formed the lowest mean. This study suggested some recommendations based on the findings. The effort has been made to assess the significant challenges and remedies for the adoption of OSILS in the University Libraries of Bangladesh for the first time that will trigger further study on OSILS.Item Impact of service quality on user satisfaction in public university libraries of Bangladesh using structural equation modeling(Performance Measurement and Metrics (Emerald Publishing Limited), 2023) Alam, Md Jahangir; Mezbah-ul-Islam, MuhammadPurpose – The study aims to appraise the impact of service quality dimensions on user satisfaction in Bangladeshi public university libraries using structural equation modeling (SEM). Design/methodology/approach – This study developed an SEM method based on SERVQUAL, LibQUALþ and SERVPERF instruments, including 30 items under five service quality dimensions and eight satisfaction items with the 7-point Likert scale to appraise the impact of library service quality dimensions on user satisfaction. For this purpose, a survey was carried out among 437 students, 52 MPhil/PhD researchers and 32 teachers of the nine selected public university libraries of Bangladesh through a structured questionnaire. The SEM approach included path analysis, confirmatory and exploratory factor analysis, as well as construct reliability and validity where user satisfaction was used as the dependent variable, and five service quality dimensions were applied as independent variables. Findings –This model was identified as significant and clarified 58% of the total variation in user satisfaction. The study findings indicated that resources of the libraries, staff competence, demeanor approach and tangible facilities of the public university libraries have a significant impact on user satisfaction. Originality/value – An initiative has been taken for the first time to ascertain the impact of library service quality on user satisfaction applying the SEM approach in Bangladesh. Moreover, it creates an avenue to prompt future studies on the structural relationship between user satisfaction and service quality dimensions in academic libraries globally. Keywords: Bangladesh, University library, Structural equation modeling, Impact, Service quality, User satisfaction Paper type: Research paperItem Service quality assessment model for academic libraries(Global Knowledge, Memory and Communication (Emerald Publishing Limited), 2021) Alam, Md JahangirPurpose – The purpose of this paper is to develop a service quality assessment model for academic libraries using SERVQUAL and validate the model surveying teachers, students and researchers. Design/methodology/approach – A model was developed, including 28 statements of five dimensions using the SERVQUAL instrument. It incorporated three segments, i.e. minimum service expectation, desired service expectation and actual service performance with a seven-point Likert scale. The minimum service expectation and desired service expectation appear at both ends of the tolerance zone, which represents the range of satisfactory service performance. A performance level upper tolerance zone could delight users, or service performance below the tolerance zone would cause dissatisfaction. A survey was conducted among 552 respondents from ten private university libraries of Bangladesh to validate the model. Findings – Several statistical methods like Cronbach’s alpha (0.986), Bartlett’s test (0.001), rotation sums of squared loadings (74.26) in factor analysis, item loading (0.671-0.839), commonalities (0.579-0.859), Kaiser–Meyer–Olkin value (0.971), construct reliability (0.862-0.910) and AVE value (0.510-0.660) supported reliability and validity of the model. The actual service performance of all dimensions existed within the tolerance zone of the respective dimensions. Besides, the overall service performance (5.11) resided within the tolerance zone (4.73-5.84), indicating the users were satisfied with the service provided by their libraries. Originality/value – The model was developed in the current context of university libraries, which produced appropriate results. It will prompt further research on service quality assessment in academic libraries globally. Keywords: SERVQUAL, Development, Bangladesh, Validation, University libraries, Service quality assessment model Paper type: Research paperItem Effects of service quality on satisfaction in Eastern University Library, Bangladesh(IFLA Journal, 2021) Alam, Dr. Md JahangirThis study evaluated the effects of SERVQUAL dimensions on user satisfaction at Eastern University Library, Bangladesh. A modified SERVQUAL instrument was adapted to the local arrangements and included 30 statements under five dimensions with a seven-point Likert scale for evaluating the effects of library service quality on user satisfaction. A survey was conducted among 51 teachers and 163 undergraduate and 38 postgraduate students. The effects of five SERVQUAL dimensions were computed through multiple regression analysis, where the five dimensions were used as independent variables and user satisfaction was used as the dependent variable. The regression model was established as significant (p < 0.001) and explained the 56.9% variation in user satisfaction. The results recommended that tangible facilities (p < 0.001), staff responsiveness (p < 0.001) and the resources (p < 0.004) of the library significantly influenced user satisfaction. Several statistical methods supported the reliability and validity of the model, which will prompt further research on service quality and its impact on user satisfaction in academic librariesItem Factors for adoption of OSILS in university libraries of Bangladesh(IFLA Journal, 2019) Alam, Md. Jahangir; Mezbah-ul-Islam, MuhammadThis study identified the influential factors for adoption of OSILS in university libraries in Bangladesh. The survey was carried out among 196 library professionals from 14 private and seven public university libraries by a structured questionnaire which was adapted cautiously as per local arrangements after conducting a pilot survey. Factors for adoption of OSILS were analyzed by multiple regressions where overall satisfaction was used as dependent variable, and 14 factors for adoption of OSILS were applied as the independent variables. The entire model of regression analysis was established to be significant and revealed that cost-effectiveness, open source code, supporting community, backup and restore systems, easy to integrate with other software, and freedom from licensing fee significantly influenced library professionals to adopt OSILS. Moreover, an effort has been made for the first time to evaluate significant factors for adoption of OSILS in university libraries of Bangladesh that will prompt future research on OSILS.Item The Adoption of Big Data in Selected Information Institutions in Bangladesh: a study(Library Philosophy and Practice (e-journal), 2022) Alam, Md. Jahangir; Islam, Md. Nurul; Islam, Md. Monirul; Chakravarty, RupakPurpose: The purpose of the study is to identify the big data adoption in information institutions as well as to justify the understanding and expertise level of information professionals. The study tried to identify the adoption of big data in the information institutions of Bangladesh. Materials and Methods: A structured questionnaire was adapted cautiously for conducting the study. The Questionnaire was sent to more than 50 professionals of information institutions via email and FB messenger. The respondents are the professionals and faculty members who had the minimum qualification of bachelor/master /postgraduate degree in information science and library management. Among them, 25 respondents from 20 information institutions replied. Result: The study found that most of the information institutions yet to adopt big data properly in Bangladesh. Twenty percent of institutions adopted big data whereas eighty percent did not adopt it even some of the institutions are not aware of big data. The study found that sixty percent of professionals are not aware of the monthly amount of data used in their institutions. 2 The results found that information professionals are, in general, positive in big data adoption. The study also assessed the understanding level of them. Conclusion: The effort has been made to explore the current awareness activities of big data and its adoption in the information institutions of Bangladesh for the first time that will trigger further study on big data.Item উচ্চশিক্ষা নিশ্চিত করণে বাংলাদেশের বিশ্ববিদ্যালয়গুলোর গুনগত মান : প্রত্যাশা ও প্রাপ্তি(দাও’য়াহ অ্যান্ড ইসলামিক স্টাডিজ বিভাগ, আন্তর্জাতিক ইসলামী বিশ্ববিদ্যালয় চট্টগ্রাম, 2020-01) মামুন, মুহাম্মাদ আবদুল্লাহ আলAbstract:Item Use of Koha-lLS in Some Selected University Libraries of Chattogram in Bangladesh: An Analytical Study(Prof.K.P Majumder, General Secretary, Bengal Library Association, 2019-02-24) Hossain, Mohammed Anowar; Islam, Md. Monirul; Islam, Md. Nurul.Item Status of Koha-ILS in Medical libraries of Bangladesh(International Science Community Association in India, 2019-07-20) Islam, Md. Monirul; Kabir, S.M. Humayun; Karmakar, Bepin Behary; Afrin, Tashnova; Islam, Md. Nurul; Uddin, Md. MohiThe main purpose of this research to present the current status of in conducting library operations. The study adopted a descriptive survey design and the data was collected using questionnaire from 24 Medical and Health institutional libraries in Bangladesh. frequency count and percentage. The study found that only three medical and health libraries are using Koha One medical University, one medical College and one health institutional library are using SLiMS OSS. One medical college library uses customized software. Some libraries to conduct the library services properly. But Most of the medical and health libraries of Bangladesh are not aware about library automation system. This paper draws the attention of institute’s authority to embrace Open Source Software (OSS) as a tool which improves the standard of library services. The authors are the medical and health library professionals who are inv health libraries in Bangladesh. This will reflect a tremendous impact on library professionals to adapt them with the automation process in the medical and health libraries in BangladeshItem বাংলাদেশে বিশ্ববিদ্যালয় ও অন্যান্য প্রতিষ্ঠান সমুহের গ্রন্থাগারে আধুনিক প্রযুক্তির প্রয়োগ: একটি পর্যালোচনা(বঙ্গীয় গ্রন্থাগার পরিয়দ, কলকাতা, 2018-09-22) Hossain, Mohammed AnowarItem Boi hok nittashangi (বই হোক নিত্যসঙ্গী)(Voice of youth parliament, 2018-07) Hossain, Mohammad Anwar