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Item Sustainability of Open Source Integrated Library Systems in University Libraries of Bangladesh: A Study(Routledge, New York, 2020) Alam, Md Jahangir; Mezbah-ul-Islam, MuhammadThis study evaluated the sustainability of the existing Open Source Integrated Library Systems (OSILS) in University Libraries of Bangladesh from the professionals‟ point of view to contribute in achieving the SDGs regarding higher education. The study was conducted among 179 library professionals from 21 university libraries to measure the sustainability of the existing OSILS (Koha) by using a structured questionnaire which was adapted after undertaking a pilot survey. The quantitative approach was used to test the hypotheses based on the primary data. The factors for the sustainability of the existing OSILS were analyzed by multiple regressions where six dimensions of sustainability were applied as independent variables, and the overall sustainability was used as the dependent variable. The Cronbach's Alpha and Bartlett's test indicated good reliability of the overall questionnaire items. Moreover, the factor analysis with varimax rotation, discriminant validity, commonalities, multicollinearity, VIF, and KMO value indicated the validity of the study. The overall mean of Koha‟s sustainability was 3.99 on a 5 point scale indicating that Koha is a sustainable OSILS which is performing efficiently in the university libraries of Bangladesh. Among the 30 sustainability statements, both “international standard options” and “OPAC” occupied the highest mean whereas the “improvement is being done based on user needs” formed the lowest mean. The regression model was established as significant (P<0.001) and explained 48.6 percent of the variation in the overall sustainability. The model revealed that the usability (P<0.001) and cost-effectiveness (P<0.004) of Koha are significant factors for its sustainability in the university libraries of Bangladesh. This study used a purposive sampling technique given its convenience for handling a large population size of 21 universities and for collecting data from the existing library professionals. As Koha is identified as a sustainable OSILS, the library professionals of Bangladesh can opt for this software to automate their libraries. This study will build consciousness among library professionals and prompt further research on continuous evaluation of the sustainability of the existing OSILS. An attempt has been made to evaluate the sustainability of OSILS in university libraries of Bangladesh for the first time. The study developed and validated an instrument for evaluating the sustainability of OSILS focusing on the experiences of the library professionals.Item Challenges and Remedies for Adoption of Open Source Integrated Library System in the University Libraries of Bangladesh(International Journal of Ethics in Social Science, 2017) Alam, Md Jahangir; Mezbah-ul-Islam, MuhammadThis paper aims to identify the significant challenges and remedies for the adoption of Open Source Integrated Library System (OSILS) in the university libraries of Bangladesh. A survey was conducted among 184 library professionals from seven public and fourteen private university libraries using a structured questionnaire. The challenges for adoption of OSILS were computed through multiple regressions analysis. The regression models revealed that lack of consortium of OSILS, the unwillingness of library professionals to take the initiative, inadequate funding, lack of IT infrastructure, and lack of training & retraining of library professionals were the significant cause of lower adoption of OSILS in the university libraries of Bangladesh. Among the fourteen challenges for adoption of OSILS in the university libraries of Bangladesh, “lower the technical knowledge of library professionals on OSILS” occupied the highest mean, whereas “higher the availability of commercial software” formed the lowest mean. Among the twenty remedies for the adoption of OSILS in the university libraries of Bangladesh, “libraries should employ skilled manpower” occupied the highest mean whereas “technical support from vendors for adoption and maintenance of OSILS” formed the lowest mean. This study suggested some recommendations based on the findings. The effort has been made to assess the significant challenges and remedies for the adoption of OSILS in the University Libraries of Bangladesh for the first time that will trigger further study on OSILS.Item Service quality assessment model for academic libraries(Global Knowledge, Memory and Communication (Emerald Publishing Limited), 2021) Alam, Md JahangirPurpose – The purpose of this paper is to develop a service quality assessment model for academic libraries using SERVQUAL and validate the model surveying teachers, students and researchers. Design/methodology/approach – A model was developed, including 28 statements of five dimensions using the SERVQUAL instrument. It incorporated three segments, i.e. minimum service expectation, desired service expectation and actual service performance with a seven-point Likert scale. The minimum service expectation and desired service expectation appear at both ends of the tolerance zone, which represents the range of satisfactory service performance. A performance level upper tolerance zone could delight users, or service performance below the tolerance zone would cause dissatisfaction. A survey was conducted among 552 respondents from ten private university libraries of Bangladesh to validate the model. Findings – Several statistical methods like Cronbach’s alpha (0.986), Bartlett’s test (0.001), rotation sums of squared loadings (74.26) in factor analysis, item loading (0.671-0.839), commonalities (0.579-0.859), Kaiser–Meyer–Olkin value (0.971), construct reliability (0.862-0.910) and AVE value (0.510-0.660) supported reliability and validity of the model. The actual service performance of all dimensions existed within the tolerance zone of the respective dimensions. Besides, the overall service performance (5.11) resided within the tolerance zone (4.73-5.84), indicating the users were satisfied with the service provided by their libraries. Originality/value – The model was developed in the current context of university libraries, which produced appropriate results. It will prompt further research on service quality assessment in academic libraries globally. Keywords: SERVQUAL, Development, Bangladesh, Validation, University libraries, Service quality assessment model Paper type: Research paperItem Factors for adoption of OSILS in university libraries of Bangladesh(IFLA Journal, 2019) Alam, Md. Jahangir; Mezbah-ul-Islam, MuhammadThis study identified the influential factors for adoption of OSILS in university libraries in Bangladesh. The survey was carried out among 196 library professionals from 14 private and seven public university libraries by a structured questionnaire which was adapted cautiously as per local arrangements after conducting a pilot survey. Factors for adoption of OSILS were analyzed by multiple regressions where overall satisfaction was used as dependent variable, and 14 factors for adoption of OSILS were applied as the independent variables. The entire model of regression analysis was established to be significant and revealed that cost-effectiveness, open source code, supporting community, backup and restore systems, easy to integrate with other software, and freedom from licensing fee significantly influenced library professionals to adopt OSILS. Moreover, an effort has been made for the first time to evaluate significant factors for adoption of OSILS in university libraries of Bangladesh that will prompt future research on OSILS.