An Empirical Study on Total Quality Management Practices in Some Selected Manufacturing Companies in Bangladesh
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Date
2014-06
Journal Title
Journal ISSN
Volume Title
Publisher
Centre for Research on Islamic Management and Business
Abstract
This paper is about total quality management (TQM) practices in some selected
manufacturing companies in Bangladesh. The empirical study reports the main
findings based on the survey of 150 executives of 15 selected manufacturing companies
thereby taking 10 executives from each company. These 10 executives include CEO,
head of HR & administration, head of accounts & finance, head of marketing,
production manager, quality control manager, finance manager, manager-R & D,
production supervisor and HR executive. The main research issues of the study are:
examining the relationship between TQM and organizational financial performance,
relationship between employees’ involvement and TQM results, factors influencing
successful implementation of TQM and measuring employees’ job satisfaction &
commitment. The major findings of the study are: (i) there exists significant positive
relationship between TQM practices and organizational financial performance,
measured in terms of return on sales (ROS) and return on investment (ROI) (ii) the
study reveals that majority of the respondents fall under medium involvement group
signifying that employees’ involvement in TQM practices have been satisfactory, (iii)
the study also indicates that CSFs as mentioned in table 5, have no relationship with
TQM practices in the selected companies and (iv) the study points out that employees’
job satisfaction & commitment have been moderately related to TQM practices. The
findings obtained from the study would be useful to the academicians interested to
undertake further research in the vital aspects of HRM. The concerned management
would also get the findings of the study helpful in improving TQM practices in the
selected companies in Bangladesh.
Description
Keywords
Total Quality Management, Employees’ involvement & commitment, Organizational financial performance, Critical success factor, Job satisfaction, ROI, ROS
Citation
Vol.2, No.1, June 2014, Page 95-112