Browsing by Author "Shahabuddin, A. M."
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Item : Factors behind loyalty in banking - a study based on state-owned commercial banks in Bangladesh(CRP, International Islamic University Chittagong, Bangladesh, 2016-12) Islam, Serajul; Shahabuddin, A. M.; Chowdhury, Najneen JahanThis paper focuses on the causes of customer satisfaction and its relationship with loyalty in state-owned banking in Bangladesh. The study was conducted in ten branches of six stateownedcommercial banks in Chittagong metropolitan area of Bangladesh. Some of the most influencing factors of loyalty have been identified in the study such as having understandingthe specific needs of their customers; providing services timely, caring to customers, having required knowledge and skill of employees to perform the services and so on. This study provides some guidelines for developing customer loyalty in banking services.Item HRM practices and performance management in public service organizations in Bangladesh: An empirical study((CRP), International Islamic University Chittagong, Bangladesh,, 2021-03-22) Khan, Mohammad Aktaruzzaman; Hoque, Nazamul; Shahabuddin, A. M.This paper assesses the effects of HRM practices on the management performance of public service organizations as public service is believed to safeguard the national property for allocating goods and services timely, and reasonably to the inhabitants of the country especially in a developing country like Bangladesh. The question circling whether the HR practices in public service are sincere for equal and equitable distribution of products and services effectively. In doing so, this study investigated the effectiveness of HR practices and methods on the performance management of public service. The study, through a mixed-method approach, conveniently surveyed a sample of 142 respondents and interview drawn from seven key informants of two Bangladesh Civil Service (BCS) cadre from Chittagong, the second-largest city of the country. The study shows the differences in the effects of HRM practices that employee training positively and commensurate compensation negatively predict employee performance, respectively, however, performance appraisal feedback is not a significant predictor. The study drawn the implications for HRM practices in BCS organization and encouraged future scholars to further examine these differences.Item Women Entrepreneurship Development through a Trade Association in Chittagong - A Case Study on Chittagong Women Entrepreneurs (CWE)(CRP, International Islamic University Chittagong, 2007-08) Chowdhury', Nazneen Jahan; Shahabuddin, A. M.Increasing concern for economic development and the possibility of being able to control its direction has focused attention sharply on entrepreneurship as one of the major inputs towards development. To cope with this development, the country urgently requires the development of women entrepreneurship, for the fact that entrepreneurial ability needs to be cultivated through training and creation of economic climate that can force the attention of policy makers towards entrepreneurship as the desirable and manageable route to economic development through a collective force. The findings reveal that women entrepreneurs are facing severe problems in marketing and suffering from inadequate linking support in addition to common family related problems. The present study has examined how Chittagong Women Entrepreneurs (CWE) is helping women entrepreneurs in their development. The study has suggested some important policy measures like special credit scheme to them, development of network, using technological equipments etc. in order to make the women entrepreneurs competent to involve themselves in economic development.